Privacy Policy & Terms and Conditions
Effective Date: 09/01/2025
KB Aesthetics Chicago (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal and health-related information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.kbaestheticschicago.com), use our services, or communicate with us via SMS.
As a provider of aesthetic medical services, we comply with the Health Insurance Portability and Accountability Act (HIPAA) to protect your Protected Health Information (PHI) and adhere to The Campaign Registry (TCR) requirements for SMS communications.
By using our website, services, or opting into SMS communications, you acknowledge and agree to the practices described in this policy.
1. Information We Collect
When you visit our website, use our services, or communicate via SMS, we may collect the following types of information:
A. Protected Health Information (PHI) (HIPAA Compliance)
As a healthcare provider, we may collect and store PHI, including but not limited to:
• Name
• Date of birth
• Contact information (email, phone number, address)
• Medical history, health conditions, and treatment records
• Prescription information
• Photos for treatment documentation (with patient consent)
B. Other Personal Information
We may also collect non-health-related personal information, such as:
• Payment and billing details (processed securely by third-party providers)
• Appointment scheduling preferences
• Website usage data (e.g., IP address, browser type, pages visited)
C. SMS Communication Data (TCR Compliance)
If you opt into SMS communications, we may collect and store:
• Mobile phone number
• SMS preferences and consent records
• Messages sent and received for appointment reminders, promotions, or treatment updates
2. How We Use Your Information
We use the information we collect to:
• Provide medical and aesthetic treatments
• Schedule and confirm appointments
• Send HIPAA-compliant SMS notifications for appointment reminders, follow-ups, and treatment updates
• Send marketing SMS (only with explicit consent) for promotions, special offers, and new services
• Maintain medical records in compliance with HIPAA
• Process payments securely
• Respond to patient inquiries and provide customer support
• Improve our services and website functionality
• Comply with legal and regulatory obligations
3. SMS Communications & Compliance with TCR
We adhere to The Campaign Registry (TCR) SMS compliance guidelines, ensuring that all SMS communications are opt-in, transparent, and secure.
A. How We Obtain SMS Consent
By providing your mobile number and opting into SMS messages, you consent to receive:
• Appointment reminders and confirmations
• Follow-up care instructions
• Special promotions and updates (marketing SMS requires explicit opt-in)
B. Opting Out of SMS Communications
You can opt out of receiving SMS messages at any time by replying:
• “STOP” to unsubscribe from all SMS communications
• “HELP” for assistance with SMS preferences
Once you opt out, you will no longer receive SMS messages unless you re-enroll by providing explicit consent.
C. SMS Data Security
• Your phone number and SMS data are not shared, sold, or rented to third parties.
• We only use HIPAA and TCR-compliant SMS platforms for secure communication.
• Standard messaging rates may apply based on your carrier’s plan.
• Messaging frequency may vary.
4. How We Share Your Information
We do not sell or rent your personal information. However, we may disclose your information under the following circumstances:
• Healthcare Providers & Business Associates: Your PHI may be shared with other healthcare providers involved in your care or business associates who help provide our services (e.g., electronic medical records, payment processors).
• Legal Compliance: We may disclose information if required by law, such as for public health reporting, law enforcement requests, or regulatory compliance.
• Third-Party Services: We may use secure third-party platforms for appointment scheduling, payment processing, and SMS communication, all of which comply with HIPAA and TCR standards.
5. Your Rights Under HIPAA & SMS Compliance
You have the following rights regarding your PHI and personal information:
• Access & Copies: You can request copies of your medical records.
• Amendments: You can request corrections to inaccurate information.
• Restrictions: You may request restrictions on how your information is used or shared.
• Confidential Communications: You can request alternative contact methods (e.g., only by email).
• SMS Opt-Out: You can opt out of SMS communications by replying “STOP” at any time.
• File a Complaint: If you believe your privacy rights have been violated, you can file a complaint with us or the U.S. Department of Health & Human Services (HHS).
To exercise these rights, contact us at Info@kbaestheticschicago.com or call 312-600-0825.
6. Data Security & HIPAA Compliance
We take strict security measures to protect your personal and medical information:
• Encryption: All electronic records and SMS data are encrypted to prevent unauthorized access.
• Secure Access: Only authorized personnel have access to PHI and personal data.
• HIPAA & TCR-Compliant Third-Party Services: We ensure all vendors handling PHI and SMS communications comply with regulations.
However, no data transmission over the internet or SMS is completely secure. We encourage patients to use secure methods when communicating sensitive information.
7. Cookies & Website Tracking
Our website may use cookies to improve user experience. You can disable cookies in your browser settings, but this may affect website functionality.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.
9. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date.
10. Contact Information
If you have any questions about this Privacy Policy, HIPAA compliance, or SMS preferences, please contact us:
KB Aesthetics Chicago
312 N. May St. Suite 110
Chicago, IL 60607
Email: Info@kbaestheticschicago.com
Phone: 312-600-0825